Tag Archives: customer service

June 25

Flight Attendants, Prepare for Hazing

  Flight attendant new hire training is a form of hazing. (Haze [haz]: to haze: verb: To harass with unnecessary or disagreeable tasks.) The need to haze flight attendant trainees is understandable. It would be foolish to take a group of people who looked forward to an easy, glamorous job and not prepare them for […]

March 11

How Not Smiling Made Me a Better Flight Attendant

Ever feel like you’re living a lie? I did for a while, and it was scary. I‘d become a flight attendant—a job where smiling is fundamental—but I am not natural smiler. I’ve often been told, “You’d be a lot prettier if you smiled more.” But my natural face is a stoic face. And when I […]

September 08

How I Became a Doormat.

The drill sergeants (flight attendant instructors) at Barbie Boot Camp (the Un-American Airlines Training Center) instill into their new-hire flight attendant trainees that the customer is always right. Even if a customer doesn’t happen to be right, pissing off any passenger while on six-month probation as a new-hire, will result in immediate termination. “I don’t […]